Showing posts with label wrecker parts. Show all posts
Showing posts with label wrecker parts. Show all posts

Towing Benchmark: Municipal Support In Managing The Towing Environment


There is an older story that caught my eye recently for a number of reasons. On the surface it seemed very plain. A heavy snow hit the Midwest city of Cedar Rapids making it very easy for the police to see which cars had been moved and which were giant, unmoved snow paperweights. 
towing and wrecker benchmark

What happened next caught my attention. The police announced that everyone whose car was still sitting there had 48 hours to get them moved or be responsible for a $150 tow. This was a great way to handle a difficult situation.

Having the police stress the fact that they are enforcing laws takes pressure off the towers who are often sent out to a hostile public

The idea of an additional grace period instead of the immediate start of a towing blitz showed fairness and compassion to the public

Finally the $150 fee was high but was reasonable considering the cost involved to tow a vehicle.

Basically a difficult environment that towing professionals face was managed in a way that helped mitigate conflict. Towing vehicles are part of police enforcement and the public should see it this way. It is also the job of the municipal government to ensure that fees are reasonable and to take responsibility for them

The management of the situation was a terrific benchmark of cooperation between the city government, the public, and the tow professional.



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Sometimes the best solution is a fair solution

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One of the most contentious issues between towing companies and the public is how much to charge. Article after article is written about the constant battle of towing companies fighting to get fair fees, and the public screaming that they are being ripped off.

Both sides are right some of the time. The problem is a handful of unscrupulous companies make the vast majority of towers with fair rates look bad. It puts a shadow of negativity on the whole industry.

The other problem is that a tow company cannot work for free or wages that do not allow them to make a living. That is why I say most towers have to charge a rate that covers their expenses and leaves them enough profit to live on.

We have a couple of options here.

1.    Go on fighting it out in a battle between city governments, the press, and the towing companies
2.    Make an effort to have a set amount that towers and the community can live with.

I choose #2......Easier said then done

I read in the Seattle Times that the State of Washington has decided on rates. The intention behind this action, which is documented in a Seattle Times article, is a start. Unfortunately, The State of Washington has picked a fee determination process which still keeps rates very high. But at least the issue is not being ignored. Hopefully a fair number will eventually emerge from this process.

Ignoring the issue is the worst possible course of (non)action for a municipality. I commend the states that are trying to move the discussion forward. Eventually a process will emerge that regulates fair rates. Hopefully sooner than later.
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The Spectre Of Gunplay Rears It's Ugly Head..



I wrote about this a few years ago and I sporadically keep reading stories about it. The subject..towing professionals getting into gun related altercations on the job site. I just read about another case in Lexington Kentucky where a person held a gun right to the towers head.


The article I read did not go into intense detail but it did say the person being towed got into an argument with the tow professional. I would imagine this happens a lot. I do not know what was said but I know one thing, the minute the person pulled the gun, no job, no tow, or no argument is worth being dead.


My point is that the time to think about how you are going to handle this situation is long before someone pulls a gun. I am sure the tower did everything they could to avoid this and I am sure it was not his fault. What I am saying, what I have proposed, is that clear set procedures be in place long before hostility culminates in potential gun violence.


An individual tower, or tow company needs to know BEFOREHAND exactly what they should say if the person being towed shows signs of agitation or engages them verbally. Having set mental responses in place will allow you or your tow force to rely on this training and not just have an off the cuff reaction to the person that is threatening them.


Ignoring the patron is also not an option. A clear set of procedures for different contingents is the only option. The key is to try to get away from the job site before it escalates into violence. I talk about this subject in greater detail in a past article I wrote for American Towman. Contact me if you would like the link.


Be safe out there!


http://towindustryweek.com/News-Items-234/newsT-2-13-13gun-drawn-in-towing-dispute.html

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Towing And Rollback Vehicle & Parts Information

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Towing In The Information Age

The Information Age And The Towing Professional

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 I am reading about a county using background checks on towing operators. The arguments are strong for using them and not using them. On the one hand you do not want to send former felons to pick up your daughter who is stuck roadside..alone. On the other hand, once you have paid for your crime, should you never have a chance again to operate a wrecker or rollback?

The only thing I can think of is separating types of tows allowed into two classes. Roadside pickup operators would have to have clean records while maybe impound lot towers or parking violation towers would have
less stringent requirements, barring theft records of course.

This will prevent highway tragedy, yet still allow people to work...


To read the original article this commentary addresses go to:
http://wentzville.patch.com/articles/county-opts-to-continue-tow-truck-driver-background-checks

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Sometimes It Is Better For the Tower To Walk Away From A Tow

Walk Away…

I have another report about a Florida towman who shot and killed a man in an altercation involving the man’s car being hooked up for a tow. I do not know all the facts, but I know this.

Walk Away..

Write down the plate, photograph it if possible, and try to collect
Later. Killing a man and putting yourself at the mercy of the general public in a jury trial is not worth the risk of prison time..and there is an excellent chance the jury will be filled with people with a negative image of towmen.

Walk Away..There will be hundreds of tows and towing jobs where you never get a scratch


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Driving A Tow Truck Is STILL Dangerous..

Tow truck driver shot in foot by gunman who didn't have parking permit

From AnnArbor.comEnglish: A car being loaded onto a flatbed tow...Image via Wikipedia

By Kyle Feldscher


A tow truck driver was shot in the foot early Tuesday by a man who was upset that his vehicle had been towed from an apartment complex because he didn't have a parking permit, police said.
Washtenaw County Sheriff’s Office spokesperson Derrick Jackson said deputies responded to a call of shots fired at 1:30 a.m. Tuesday in the 9000 block of MacArthur Boulevard.

Police found that a 31-year-old Ypsilanti Township resident and employee of Discount Towing had been struck once in the foot and the suspect had fled, Jackson said.

Deputies had responded to the area earlier in the night while the employees were towing the suspect's car, Jackson said. The suspect did not have a parking pass for the complex and was upset that his car was being towed, Jackson said.

"Tow truck drivers get this all the time," Jackson said. "It's common practice for them to quickly call us before things escalate."

It wasn't until the employees came back to the complex to check if there were any other cars that needed to be taken from the area that trouble started, Jackson said.


To read the full article CLICK HERE

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Another Positive Holiday Towing Story.....

Tipsy Tow aims to stop DUIs over holidays

From HelenaIR.com

By ANGELA BRANDT Independent Record | Posted: Tuesday, December 13, 2011 11:20 pm
Local law enforcement and AAA MountainWest are working together to make sure residents who imbibe a bit too much this holiday season get home safely.

For the seventh year, Operation Tipsy Tow will offer a free ride home for revelers starting Friday and running through New Year’s Day.

“We’re not telling people they can’t drink, but if you’ve been drinking, don’t drive,” Helena Police Chief Troy McGee said during a news conference at the Capitol on Tuesday morning.

Impaired drivers can call AAA’s help line, (800) AAA–HELP (222-4357) and request an Operation Tipsy Tow service from Elite Towing.

To read the full article CLICK HERE

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Towing Trucks and Equipment November December 2011

New Tulsa ordinance will allow towing of uninsured cars

From TulsaWorld.com

Tulsa SkylineImage via WikipediaBy P.J. LASSEK World Staff Writer


An initiative is under way to amend a city ordinance that would give Tulsa police the discretion to tow un-insured vehicles that are involved in collisions or traffic violations, Mayor Dewey Bartlett announced Wednesday.



"There's nothing more frustrating than a person who is involved as an innocent victim in an automobile accident to learn that the person responsible doesn't have insurance and it's especially irritating when they drive away," Bartlett said at a news conference.

The ordinance amendment is subject to City Council approval.

"The point of the ordinance is not to tow vehicles," Bartlett said. "That's not our business. But our business is to protect citizens who are abiding by the law and to hopefully get the people who do drive in the city to have proof of insurance."

Police Chief Chuck Jordan said it is "overwhelmingly mind-boggling" that 20 percent of motorists don't have vehicle insurance.

The Tulsa World reported Wednesday that another recent national study put the figure at 23.9 percent of Oklahoma drivers without insurance in 2009.

Jordan said the goal is "to get compliance," noting that officers will not stop vehicles specifically to check for proof of insurance. 


To read the full article CLICK HERE
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