City goes after tow-company license | 2011-12-20 | Indianapolis Business Journal | IBJ.com

IBJ Staff



Indianapolis is moving to revoke the license of a prominent local towing company that officials say has violated local ordinances and elicited more than two dozen consumer complaints.

The city’s Department of Code Enforcement on Monday issued a hearing notice to Interstate/Delaware and South Towing for license revocation or suspension.

According to the city, the company, which has locations downtown on Delaware Street and on Kitley Road on the city’s east side, has not upheld requirements to post signage and to get approval from parking lot owners or authorized agents before towing vehicles. The firm received a citation for inadequate signage in late October.

Interstate/Delaware and South’s general manager, Brian Meyer, could not be reached for comment Tuesday morning.

Earlier this year, the City-County Council approved regulations to prevent companies from engaging in predatory towing practices. The new rules include caps for towing and storage fees, requirements that towing companies accept cash and credit-card payments, and 24/7 access to towed vehicles.

To read the full article CLICK HERE

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Towing and Wrecker news around the country!

Industry News: Towing, Tow trucks, and WreckersNeed straps? towing chains or cable

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Towing electric cars may pose problems

By Auto123.com,

Tuesday, March 08, 2011

Canadians will soon be able to purchase electric vehicles yet many have already voiced their concerns about the availability of charging stations as well as the longevity and replacement cost

But what about towing? There is actually a very specific technique required to tow a stranded EV.

Most of these cars come with front-wheel drive. Logically, lifting the front axle should prevent any form of damage to the components, particularly the powertrain. However, towing companies don't use all the same equipment and techniques, and that's exactly the point that needs clarification.

Mini Lightbar or Mini Beacon with 2 rotators

To read the full article click HERE

 

 

 

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Road Rules: Tow Trucks

Tow truck drivers considering striking over unfair wage practices

WLBT#
By Julie Straw 

JACKSON, MS (WLBT) - Tow truck operators and drivers considered going on strike against JPD and the city of Jackson. Representatives from a number of local wrecker services met at a restaurant in Flowood Sunday evening...to read the full article click here
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Is the city stealing the towers' business?....

Bridgewater towing company protests municipal impound lot proposal 

from MyCentralJersey.com 

Article Summary: 

• A New Jersey municipality wants to have their own revenue generating impound lot.

• Traditionally, Private lots owned by towing companies are where cars were impounded

Key Quote from article: 

"Frank Sanchez, a Somerset Hills Towing spokesman, questioned the township's math, and worries the impound lot will cost the municipality money to operate it, as well as towing companies' business."

 Link to article

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Strange but interesting towing story..

Tow truck driver accused of stealing parked cars

By h.b. - May 19, 2010 - 7:49 AM
From Typically Spanish.com

Archive Photo - Wikipedia Archive Photo -
The vehicles were sold on to a breakers yard

The owner of a tow truck company has been arrested for taking cars from the street to resell them to a breakers yard. He was collecting just 100 € per car.

La Opinión de Málaga reports that the National Police say that he had taken ‘at least one’ vehicle from the street, and that they had acted after a driver complained that his car had been removed despite it being correctly parked. Police had a break when they found that one of the cameras from a nearby commercial center had captured the theft.tow parts, towing, tower, winch cable, v strap, tow men

A police spokesman said that the price of 100 € for the car seemed ‘relatively low’ but it all depended on the number of cars he removed each day or week. Police investigations continue with several workers at breakers yards called to give statements.tow parts, towing, tower, winch cable, v strap, tow men

Only the City Hall is authorized to remove a vehicle from the street.tow parts, towing, tower, winch cable, v strap, tow men
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One Way Road!

From Wreckmaster



I’d like to share a true story with you. I was flying home from a class I presented in Casper Wyoming back in April 2004. It was a big jet, 747 maybe. Anyway, I sat at the window in a row of three seats. Next to me sat a woman and a man who I assumed was her husband. I was reading an article in an industry publication and she asked me what I did for a living. I responded “I Train Towing and Recovery Operators” without missing a beat she then said “They Are All a Bunch of Crooks” and at first I was stunned by her comment, but after processing what she had said for a moment I responded with my own question. “Why Would You Say That”? She then proceeded to tell me about the time her car was towed from alleged illegally parked position by police order and she was in her opinion charged an exorbitant fee and treated poorly by the people at the towing business.

DOES THIS SOUND FAMILIAR??

The Towing & Recovery Industry has long suffered the patronizing stigma as being of unsavory characters. While there are certainly unscrupulous individuals who are attracted to our industry like every other, the majority are individuals who are productive members of society. Men and women of integrity, who are family oriented, charitable, and involved in their communities, churches, schools, fire departments and so on. So why does the patronizing stigma still haunt us? Let’s face it we make our livelihood from the misfortunes of others. The people we encounter are not typically having a good day. They are not happy people! And all too often they vent their frustration on the very people who are there to help. “The Tow Operator or Tow Company”

We are in the business of delivering a service. We strive for excellence in the services we deliver. While we will never reach perfection I think we can all agree we could be a little more perfect in the excellence of the service delivery process. While a tow business may be very successful they may also be lacking in service excellence. Success doesn’t lead to excellence but excellence will lead to success! That is a one-way road.

1. Education and training are the seeds of excellence. Knowledge instills confidence, enthusiasm, and ambition to be the very best we can be. A working knowledge of the equipment, casualty, logistics, and legalities will gain the customers trust. And lets not kid ourselves trust is paramount in our industry.
2. Attitude is an important ingredient to excellence as well. Making sure we are mentally equipped to calm and help make customers feel at ease with their situation. Avoid negative comments, misunderstood industry terminologies and jargon, stay focused, and remain calm at all times.
3. Appearance is often underrated in our industry. A well groomed individual who is dressed in attire befitting their roll will instill confidence and a feeling of safety and security within the customer. The workstation should also be neat and clean in appearance and organized where everything is accessible and familiar.

These 3 elements are critical to the Excellence of Service that will lead down the one-way road of success!

Cya in the Ditch!

David Bouvia
Lead Instructor
WreckMaster Inc.

Tow truck driver hurt post-storm

Tow truck driver hurt post-storm
from CBC News
April 30,2010

A tow truck driver, trying to clear a crash after a major snowstorm in southern Alberta, was seriously hurt when a car struck him. The tow truck driver was on Highway 22, south of Cremona, when a southbound Volkswagen Jetta hit him on Thursday afternoon. The Jetta's driver then left the scene in another vehicle, said police. Didsbury police said weather was no longer a factor at the time of the collision. The tow truck driver was taken to the Foothills hospital with serious injuries. He is in stable condition.Charges are pending against a man, 48, who is in custody. Power still out About 1,000 homes are still in the dark in southern Alberta after more than 15 centimetres of snow fell in some areas between Wednesday and Thursday.Electricity provider, Fortis Alberta, has 300 workers restoring power to some homes and businesses south of Cardston and in the High River area on Friday. Helicopters are also being used to spot downed lines as some areas are still difficult to access by road."In some areas, the snow is two to three feet deep. That compounded with the high winds that some areas experienced yesterday certainly didn't help," said Fortis spokeswoman Jennifer McGowan.Some rural residents who are in isolated areas with no power need to call Fortis to ensure crews get to them, she added.