Tow the car before the accident

With all the press and bad statistics about roadside work, their are beacons of light. Yes, there is actually some positive news. This page is a tow service being used to keep people off the road BEFORE they have had to much to drink. It makes perfect sense..why not tow the car before its wrecked and before anyone gets hurt.

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Come join us at the ESTRA NY Tow Show

This looks to be a really good time. We are bringing thousands of towing parts, and carhauling parts to the show in one of our trailers. If you need cables, recovery straps, winches, winch cables, towlights, L.E.D.'s and other towing parts come to the show and save shipping costs!



Student sued by towing company nearly wrecks the company via social media

Student sued by towing company nearly wrecks the company via social media

Im sure everyone has heard about the tow company that was smeared on facebook for towing
someone and the impending lawsuit. This is an update on a new peril of being a tower-bad press
on a social network...

Tow Truck Driver Training

The topic was tow trucks


Bruce Campbell is pulling for a change.

Campbell, a Banff-based instructor for the WreckMaster towing program, hopes to someday see training for tow-truck operators mandatory across North America.

While most operators will receive in-house training when hired by towing firms, not all are required to be taught by certified instructors.

"One of the most expensive purchases people will make in their life is a car," said Campbell, who was in Regina over the last four days doing training sessions for Warner Industries and several other tow-truck drivers from Saskatchewan. "So why would we let people who are not trained touch one of our prized possessions?"

But Campbell believes more and more people across the continent are beginning to recognize the value of tow trucks and many places are starting to see a need for training.

"There's lots of towing companies in Canada who say, 'Either we send you for training or you don't have a job,' " said Campbell, who has been in the industry for 33 years.

But while some in the industry have come to that decision, Campbell does not know of any jurisdictions within Canada that require certification for tow-truck operators by law.

"There's some big cities that are truly thinking about that," said Campbell. "There has been some discussion of that in Alberta and Ontario in some of the bigger cities."

Some of that, said Campbell, is coming from a desire to see roads able to stay open more often when a vehicle rolls. Often, several lanes are closed when vehicles are put back on their wheels. Campbell believes many rollovers can be cleaned up with only one lane being closed.

There is also a need to convince some towing companies, noted Campbell.

"We've had some comments in the past where people say, 'What will they teach us? We've been in the business 25 years,' " said Campbell.

"Towing training has been handed down for generations, but cars and other vehicles have changed. There's special techniques to towing hybrid cars."

The music must really be loud there....

City council settles on two strikes, you’re towed

Noise ordinance goes into effect immediately

By DEANA POOLE (deana.poole@sj-r.com)
Posted May 19, 2010 @ 12:16 AM
Last update May 19, 2010 @ 06:33 AM
Twice in two years and you’re towed.

Springfield aldermen Tuesday voted 6-3 in favor of a proposal that allows police to tow a vehicle if a driver gets caught playing music too loud twice in 24 months.

The previous threshold was three times.

The change takes effect immediately.

Fines will stay the same — $250 for the first offense, $500 for the second, $750 for the third and subsequent offenses.

The city council approved the new rules, which were suggested by Ward 4 Ald. Frank Lesko and Ward 8 Ald. Kris Theilen, after again rejecting a proposal by a vote of 4-5 that would have allowed police to tow vehicles on the first offense.

The debate prompted emotional testimony from both sides of the issue. Opponents said towing on the first offense is too severe, unfairly targets rap music and could lead to racial profiling. Supporters said music is often played so loud that it affects other residents’ quality of life.

After the vote, Mayor Tim Davlin called the approved changes a “good compromise.”

“Perhaps our results will be somewhat similar to what happened in Peoria, we’ll have some quieter neighborhoods,” he said.

Ward 6 Ald. Mark Mahoney, who sponsored the one-stop-and-you’re-towed ordinance, was disappointed in the outcome.

“It’s an improvement, but obviously it doesn’t have the deterrence as the one-stop… It looks like more communities are moving to the one-stop impoundment because it works, and we are at the second stop,” Mahoney said. “Perhaps we’re headed in the right direction; it just takes us longer.”

Mahoney’s proposal was modeled after Peoria’s rules, which allow police to tow a vehicle on the first offense. Fines, however, would have been lowered.

Peoria’s police chief, Steve Settingsgaard, told Springfield aldermen Tuesday night that just the possibility of being towed immediately made Peoria a quieter city.

Theilen said he believes Springfield’s current fines are making a difference. He pointed to statistics that showed only seven people had two violations in the last year, and just two people had three violations.

Settingsgaard said he judges the success of a city’s rules by how quiet it is.

“It’s not how much money we raised, it’s not how many tickets we issued, not how many cars got impounded,” he said. “It’s when people are sitting on their porch at night, do they have peace and quiet?”

Aldermen rejected Mahoney’s proposal by the same 4-5 vote in December, but Ward 9 Ald. Steve Dove was absent. The issue was reintroduced in April because Mahoney believed he had Dove’s support. But Dove recently said he wouldn’t support Mahoney’s proposal, leaving it without enough votes to pass.

Dove voted “no” on Mahoney’s ordinance Tuesday, and Ward 3 Ald. Frank Kunz, who originally voted against it, was absent.

A group of opponents stood outside city hall before the meeting chanting: “Save our music. Save our cars.”

Springfield resident Ryne Goodrich has been a vocal opponent, saying the proposal unfairly  targets rap music and ignores a lot of other noisy activities.

“We still have buses. We still have motorcycles. We still have big trucks, loud mufflers, lawn mowers, leaf blowers, roofers, construction, dogs, neighbors, ice cream men,” he told the council. “We’ve got all this stuff. So you guys are really only addressing one issue.”

At the end of the meeting, Ward 7 Ald. Debbie Cimarossa referred to the discussion as “really kind of sad.”

“This isn’t about the type of music. I really take offense that people are not understanding the issue,” she said. “This is a neighborhood issue. It boils down to a lack of respect. When people go through neighborhoods and blare their music. … I just hope they use their energy to talk about respect.”

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Tips for towing, from hidden fees to costly considerations

Tips for towing, from hidden fees to costly considerations

Strange but interesting towing story..

Tow truck driver accused of stealing parked cars

By h.b. - May 19, 2010 - 7:49 AM
From Typically Spanish.com
Archive Photo - Wikipedia Archive Photo -
The vehicles were sold on to a breakers yard


The owner of a tow truck company has been arrested for taking cars from the street to resell them to a breakers yard. He was collecting just 100 € per car.

La Opinión de Málaga reports that the National Police say that he had taken ‘at least one’ vehicle from the street, and that they had acted after a driver complained that his car had been removed despite it being correctly parked. Police had a break when they found that one of the cameras from a nearby commercial center had captured the theft.tow parts, towing, tower, winch cable, v strap, tow men

A police spokesman said that the price of 100 € for the car seemed ‘relatively low’ but it all depended on the number of cars he removed each day or week. Police investigations continue with several workers at breakers yards called to give statements.tow parts, towing, tower, winch cable, v strap, tow men

Only the City Hall is authorized to remove a vehicle from the street.tow parts, towing, tower, winch cable, v strap, tow men
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Great Tow is on the CASE

From Tow411.net
Equipment Recovery forum
posted by Boomup: Danners Towing
May 12, 2010

Really effective and simple use of of 120 grade chain with grabs to balance industrial machinery. While using the grabs to hold the treads, the swivel hook helps distribute the load to the steel winch cable. Nothing is wasted here as a well proportioned load makes it safely unto the flatbed.

For more about the article click HERE 
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Tow trucks helping the flow of traffic


Standby tow truck project keeps city traffic flowing



By Suzanne Wilton, Calgary Herald May 17, 2010
From the Calgary Herald


 A city pilot project using standby tow trucks to improve clearance of busy roadways is keeping traffic moving during morning and afternoon rush hours, according to a city report.City officials report that 333 incidents were attended by standby tow trucks roving on five major routes during peak morning and afternoon times between Feb. 16 and April 16, an average of seven incidents per day.A report going to a city committee on Wednesday states that 64 per cent of the incidents were during the afternoon hours and the tow trucks responded in less than five minutes.This compares to five to 35 minutes for incidents detected by 52 cameras keeping an eye on major roadways."The roving tow truck service has provided good roadside assistance to motorists and we've been able to keep traffic moving," said Troy McLeod, the city's manager of traffic.McLeod said motorists have also appreciated help in cases where their vehicles have stalled in traffic, either because of an accident or vehicle failure or in one case, a medical situation. For example, a tow-truck driver came upon a woman slumped over her steering wheel at Deerfoot Trail and Memorial Drive and called EMS.The woman, who suffered a medical condition, was taken to hospital. In another situation, a woman ran out of gas on Deerfoot Trail at McKnight Boulevard and didn't have a cellphone to call for help.She was towed to a safe location and the towing company dispatcher called a family member to bring the woman some fuel."We also had a road rage incident averted because of the tow truck service," McLeod said.The one-year trial will cost $636,000, but how it will be funded into the future, if the program continues, hasn't been decided.Another update will come to council in November, when it will have to decide whether to continue the program and how to fund it.

Going Green....

Local tow truck company goes "green"
New environmental rules to be implemented starting next year
By Brenda Gazzar, Staff Writer 
Whittier Daily News
Posted: 05/16/2010 07:36:17 PM PDT

Like other service shops around the nation, Jan Qualkenbush's towing business suffered a blow during the recession, bringing his profits down at least 15 percent and causing him to reduce his fleet of tow trucks from nearly 50 to 35. But despite the financial hardships, Qualkenbush has gotten a jump start on making his diesel tow trucks compliant with costly state and federal environmental regulations that go into effect starting next year. The president of Jan's Towing Inc., which covers much of the San Gabriel Valley, said the company has spent at least $2.5 million so far in purchasing "green" tow trucks for his Azusa and Glendora shops, and at least 75 percent of the fleet has been converted to more environmentally-friendly vehicles. "Being in business in general with the recession, trying to stay compliant, and trying to do the right thing is very hard these days," said Qualkenbush. "I'm not going to sacrifice safety or polluting the environment. I want to do the right thing." Although the regulations won't start until 2011, Qualkenbush has taken a more aggressive approach than others in the industry regarding compliance, said Mark Baatz, owner of the Los Angeles-based Tow Industries, which builds and distributes towing equipment to Qualkenbush and other companies in the region."He's been very proactive in making sure that his trucks conform to the most recent emission codes so that he never has the issue of having to take his trucks off the road because they don't comply anymore," Baatz said. "He's replacing trucks that aren't going to be made obsolete for another three or four years."The state's regulations are intended to ensure that all regions in the state meet federal air quality standards, and to reduce exposure to harmful soot, said Tony Brasil, chief of the heavy duty diesel implementation branch of the California Air Resources Board."Reducing pollution is going to reduce premature deaths" largely associated with soot emissions, he said.The new regulations are going to have a financial impact on all diesel tow truck and bus companies, but could hit smaller businesses particularly hard because they tend to run older diesel trucks, Baatz said. Alfonso Castaneda, owner of Acasta Towing in Pasadena, admitted he was concerned about the costs to upgrade his vehicles. However, he said he hopes to start replacing his three diesel tow trucks as soon as he has the budget."I'm all for it," he said. "I think it's great in the green, positive way ... There are companies that are working unprofessionally with their equipment and trucks with things not up to date - that hurts the person doing everything by the book." The new regulations - which were announced in 2008 and will only apply to diesel trucks and buses over 14,000 pounds - are still being modified, and deadlines will be extended to give companies more time to comply, Brasil said.The changes will be implemented in stages. By early 2011, fleets must have exhaust filters installed in at least 25 percent of their vehicles. Companies will have to continue the process until their entire fleets are converted by 2014. Despite the extra costs, Qualkenbush says he believes the changes he's making will ultimately pay off."You feel like you've done something positive for the environment," he said. "If they want to call me a tree hugger, they can call me a tree hugger. I don't care."




Collection starts Monday on Toledo's red light camera tickets - WTOL.com - Toledo's News Leader |

Collection starts Monday on Toledo's red light camera tickets - WTOL.com - Toledo's News Leader |

Unlit, or dimly lit, license plates run afoul of law | On The Road | Columns | PE.com | Southern California News | News for Inland Southern California

Unlit, or dimly lit, license plates run afoul of law | On The Road | Columns | PE.com | Southern California News | News for Inland Southern California

Student files counter claim against tow company | mich, claim, newschannel - Top Stories - WWMT NEWSCHANNEL 3

Student files counter claim against tow company | mich, claim, newschannel - Top Stories - WWMT NEWSCHANNEL 3

Posted using ShareThis

Entertainment District Turns Into Tow City - News Story - KFOX El Paso

Entertainment District Turns Into Tow City - News Story - KFOX El Paso

Brewer vetoes tow truck bill: Tempe lawmaker reacts

Brewer vetoes tow truck bill: Tempe lawmaker reacts

Securing Vehicles on a car carrier



















From American Towman

January 2009
By Terry Abejuela

Deck: Car carrier operators have to choose the safest, most appropriate securing technique based on the equipment on hand and the vehicle being transported.

Just as there are many different ways to perform a particular recovery job there are many different ways to secure a vehicle while transporting it on a car carrier. Many securing techniques get the job done but some are safer than others while some are just plain unsafe.

The more choices you have of equipment to use for securing the vehicle, the more likely you will be able to choose one that is safe and secure. Having a wide variety of chains, hooks, and straps will provide you with more options for a particular vehicle.

Whatever type of securing devices you use, make sure they have sufficient capacity for the size vehicles you are capable of loading on the car carrier deck without overloading any of your equipment. Most light-duty car carriers will only be able to load vehicles on the deck that weigh 7,000 pounds or less. Even though the deck might be rated at 10,000 pounds, if it is mounted on a cab and chassis that has a 26,000-pound GVWR or less, the cab and chassis rating will limit you.

Many operators use 2-inch wide nylon tie down straps that are only rated at about 1,600 pounds each. Using four tie-down straps yields a capacity of 6,400 pounds. On a car carrier, the tie down straps are not normally supporting the entire load of the vehicle. However the load on the straps will dramatically increase in the event of a collision. The tie-downs must be of sufficient strength to secure the vehicle to the deck in the event of a collision. For this reason, I recommend that you use tie-down straps that are each rated high enough to support the total weight of the largest vehicle you would load on the deck. If you are able to safely load a 7,000-pound vehicle on your car carrier deck, then I recommend that each tie down strap, chain and or ratchet be rated at least 3,500 pounds.

Once a vehicle has been winched on to the car carrier deck to the desired position, attach tie downs at the front end of the deck before attaching tie-downs to the rear end of the deck. Never get behind a vehicle on a car carrier deck until the opposite end has been secured. Don’t trust the winch to hold the vehicle.

Many tow operators use nylon straps and ratchets with a cluster of hooks. These types of tie down straps usually will have a cluster of hooks that contain a T-hook, Mini J-hook and an R-hook. These hooks should be a minimum of grade 7 for a safe working load limit of 4,700 pounds.

When securing vehicles to the car carrier deck, I prefer to use a tie down technique that pulls as much horizontal as possible. Using a technique that pulls on the vehicle vertically will compress the vehicles suspension. If the suspension compresses more during transport, it may cause the tie downs to loosen.

I have seen many tow operators using the Mini J-hooks attached to a hole in the rims. I don’t recommend this procedure. There is very little contact surface between the rim and the Mini J-hook so on some rims it may cause damage. The other problem is many of these operators are attaching to a hole that is at the top or bottom of the rim. If the tire rotates, the tie-down will become loose.

Using a nylon strap through a hole in the rim is acceptable in most cases. Make sure that the inside edge of the rim is not sharp or abrasive as it may cause damage to your strap or even cut it. Make sure the strap does not place pressure on a valve stem or wheel balance weights. Use the hole in the rim that is closest to the tie-down point on the deck. Another techItalicnique is to use an axle strap on the rear axle housing, lower control arms, or through holes in the rims and attaching a strap or chain with a hook on the end to the loops or rings on the axle strap.

Some operators like to cross the rear tie downs. This is acceptable but you must use caution. Make sure that the attachment point you use on the vehicle will not be able to slide towards the center of the vehicle. For example, if you use J-hooks attached to a rear axle housing and you cross your chains, the J-hook may be able to slide towards the center and cause your tie downs to loosen. I prefer not to cross my tie downs. If you have your tie-downs crossed and one side breaks or becomes disconnected, the other side may tend to pull the vehicle to that side of the deck. If the tie downs are straight to the rear of the deck and one side breaks or becomes disconnected, the other tie down still pulls straight back and not to the opposite side.

Basket type tie downs have become very popular. These work well because you do not attach to anything except the tires. You do not have to reach under the vehicle to attach the straps. You can attach them from the side of the vehicle and not expose yourself to the hazard of placing your self behind the vehicle while it is loaded on the deck. The vehicle is free to ride on its own suspension during transport. There is no metal-to-metal contact.

If you are using chains for all four tie-downs, you will need to have chain binders. I recommend the use of ratchet type chain binders over lever type. Do not use a cheater bar to attach or release a chain binder. A cheater bar is any device used to extend the length of the binders arm to provide you with more leverage. Chain binders have a specific length handle designed to allow you to secure the binder without over tightening. Using a cheater bar may allow you to over tighten the chains and can be dangerous. You would not be the first tow operator to have a cheater bar slip out of your hand while releasing a lever type chain binder causing serious injuries.

Make sure that the tie-down slots on the car carrier deck are in good condition. If you use chains in a tie-down slot that is damaged, it may cause the chains to come out. This is very common on aluminum decks.

If your car carrier deck has tie down slots or rings in the center of the deck, it may be easier to tie down some vehicles to the center tie-downs on the deck.

Do not over tighten your tie-downs. One of the most common types of damage caused by car carrier operators is suspension damage due to over tightening of the tie-downs. The tie-downs only need to be tight enough to prevent the vehicle from moving. This type of damage is often caused when using the winch to tighten the chains attached to the rear of the deck.

I recommend that if you can do it safely, place the vehicle in park and set the emergency brake. By placing the vehicle in park and placing the emergency brake on, you create rolling resistance; therefore there will be less load on your tie-downs each time you accelerate or brake. The additional load placed on the tie-downs during acceleration or braking is not enough to be unsafe if the proper capacity tie downs are used so it is not worth risking injury.

Do not climb on the deck to place the vehicle in park and set the emergency brake if there are any hazards. Most car carrier decks are only 96 inches wide. When wide vehicles are on the deck, this may not be enough room for you to climb on the deck safely. If you have to step on the rail of the deck, this would be a hazard. Do not climb on the deck if there is water, oil, or any other substance on the deck that may create a slip hazard. If possible, climb on the deck on the side away from traffic.

When securing a vehicle for transport on a car carrier, choose a technique that is safe, secure, and will not cause damage to the vehicle being transported.


straps, chains, binders, j hooks, hooks, tie down systems, towing parts
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Safety comes first. To the tower, doing the right things can be the difference between a great tow and disaster. This article gives tips to improve tower safety and is worth a look..


From the State Compensation Insurance Fund of California Website

Tow Truck Operations

Tow truck operators transport cars and trucks that are damaged, non-operational, or parked illegally, aid motorists, and keep streets and highways clear. Traffic never stops, so tow truck operators are called out at all times of day, year-round. The job involves personal safety, driving, heavy equipment, and traffic safety, so operators should learn safety basics for tow truck operations.

Mind your personal safety; ensure that someone is tracking or has a record of your planned route. Don’t enter a situation that looks or feels dangerous; be calm and diplomatic when dealing with customers. When exiting your truck, be aware of the traffic around you; look and think before you make a move. To avoid a fall, use the steps and handles getting in and out of the truck; never jump in or out of the cab or bed.

Maintain your fitness for the job which may require stretching, bending, lifting, and climbing. Use good body mechanics and lifting techniques to avoid back injuries. Don’t strain, twist, or over-reach, and avoid extreme or awkward positions as much as possible.

Drive defensively and stay alert. Avoid alcohol, drugs, and medications that cause drowsiness. Follow safe hours of service guidelines. Wear your seatbelt. Obey speed limits and road regulations. Don’t multi-task; keep your eyes and mind on the road. When towing, use your lights or a light bar to signal your intentions and show the rig length.

Know your equipment rating and capacity; overloading may cause an accident. Be aware of your truck height for maneuvering under overpasses and bridges. Inspect the truck before each use. Check the utility body and mounts and fix broken bolts, cracked welds, or stress fractures. Inspect the chains and hooks on the rig; make sure the security pins are not bent or falling out and the chain has no bent, stretched, or hammered links.

Inspect the winch and cable often, keep it clean and lubricated; repair or replace if necessary. Use hooks and clamps rated at the same capacity as the wire. Maintain 3 to 5 wraps on the winch drum and rewind it periodically to lay the cable flat and even. Watch the lines so that they don’t get tangled; placing continued pressure can shear the cable and send it flying at high speed.

When hooking up a towed vehicle, block and chock the wheels before disengaging the driveshaft or the brakes. Try not to work under a lifted truck; if you must do so, block and chock the wheels, front and back. Use lockout/tagout procedures on the wheel lift, boom and winches while working under a truck or between the truck and towed vehicle. If you have a remote to the lift, boom or winch, do not leave it in your pocket or on the ground where it could be accidentally activated; lockout and secure the remote inside your truck until you are ready to use it.

When working in the tow-away zone, stay in the safety zone.

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Recovery Straps - Proper Usage



How recovery straps work and how to use them properly
By Robert B. of Gator4x4 Club

The right recovery straps and how to use them can make the difference if you can pull your vehicle out safely or if you have to wait on a tow truck. A high quality strap without hooks attached to it is the strap you want to use for getting a vehicle unstuck.he above is called a "tow" strap. The main reason not to use this for recovery is simple. If the recovery strap or your recovery hardware breaks, it's not safe to have a metal hook flying off at speeds in excess of 100 mph.Many people have been killed and seriously injured by using these straps incorrectly. These straps will not stretch because they are made for towing, not recovery.
Let me first clarify what we are talking about.How a Recovery Strap Works

The strap works like this. Say for example you are pulling out your friend, so you attach your recovery strap to the back of your vehicle and then to the front of his. As you drive away from him the recovery strap stretches just like a rubber band. The strap wants to go back to its normal size, so it has no other choice than to transfer the energy to the stuck vehicle, pulling it out.

Recovery straps are flat with sewn loops and no hooks. They are nylon, not polypropylene or Dacron or chain. Because the straps are made of Nylon, they stretch. They are safer than chains, easier to use, and not nearly as heavy.

Specifications
I've seen recovery straps come in lengths of 20 to 40 feet and widths from 2 to 6 inches. A general rule of thumb, each inch of width will allow you to pull out about 10,000 lbs. So if I have a 3 inch wide strap, it would be rated to tug up to 30,000 lbs. Many will then ask, why not go all the way up to a 6" wide recovery strap? The problem is that the strap becomes less elastic the wider it gets, which means it will not work properly. Typically a 2" or 3" wide recovery strap will suit all of your needs.

Tips for Recovery Strap Use

* Before ever using the strap, make sure it is in good condition ( no cuts, frays, or broken stitching.)

* Make sure the hardware being used is free of defects and rust. This includes your tow hooks or front hitch and the hardware on the other vehicle. If possible, the recovering vehicle should place the recovery strap to its rear end, which would be the safest place if the strap happens to break.

* You may be able to wrap the strap around a hitch, but I would not put it IN the hitch. I have seen a few people who have bent the pin, which then had to be cut out. Getting a tow hook or D-Ring adaptor to go into the hitch is a better idea. Here is an example of a D-Ring adaptor and how a recovery strap should be hooked up to one:


* Some older cars actually have tow hooks, but if not you must use your own judgment. Never attach a recovery strap to a vehicles bumpers, axles, suspension, steering rods, or a trailer hitch ball. The attach points must be to a secure place on the vehicles frame. Do not place the recovery strap on another vehicle in a way that it may be cut.

* Never, ever, attach a recovery strap to another vehicle with a knot. You should pass one end of the strap through the loop at the other end of the strap to secure it on.

* Incase the strap may break, lay a tarp or some jackets on top of the recovery strap. When the strap breaks (lets hope for the best, but prepare for the worst), the jackets or tarp will slow the recovery strap down before it hits someone.

* To help protect the strap from tears, make sure all logs and large rocks are removed from the recovery path. Everyone should stand clear of the recovery strap when it is in use.

* When pulling the vehicle out, drive very slowly. Sudden tugs may lead to damage to either of the vehicles or the strap.

* Once the vehicle is safely removed, inspect your recovery strap and hardware and hit the road!
In addition to these recommendations, read the instructions your recovery strap comes with. To protect your strap, store it out of sunlight and away from heat and keep it clean. Dirt, mud and debris embedded in a tow strap actually damages the fibers over time and can decrease its strength. After a muddy day of wheeling and recovery, always clean your straps by hosing them off and spray horizontally across the strap as not to push the debris into the strap fibers. Happy Recovering! recovery strap, recovery straps, towing straps, straps, tow parts, towing parts,recovery strap, recovery straps, towing straps, straps, tow parts, towing parts,

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No one knows towing like a towman



Sometimes the best way to learn about towing, towing techniques, towing parts, towmen, wreckers and rollbacks is to hear it from the person doing it. Here is an interesting question and answer session link pulled from Bill's towing

Bills Towing and Recovery Website
http://www.billstowing.net/towingfaq.htm

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Cinco DeMayo Aftermath?

Cinco De Mayo: Party & Parking Tickets At Hacienda

One Way Road!

From Wreckmaster



I’d like to share a true story with you. I was flying home from a class I presented in Casper Wyoming back in April 2004. It was a big jet, 747 maybe. Anyway, I sat at the window in a row of three seats. Next to me sat a woman and a man who I assumed was her husband. I was reading an article in an industry publication and she asked me what I did for a living. I responded “I Train Towing and Recovery Operators” without missing a beat she then said “They Are All a Bunch of Crooks” and at first I was stunned by her comment, but after processing what she had said for a moment I responded with my own question. “Why Would You Say That”? She then proceeded to tell me about the time her car was towed from alleged illegally parked position by police order and she was in her opinion charged an exorbitant fee and treated poorly by the people at the towing business.

DOES THIS SOUND FAMILIAR??

The Towing & Recovery Industry has long suffered the patronizing stigma as being of unsavory characters. While there are certainly unscrupulous individuals who are attracted to our industry like every other, the majority are individuals who are productive members of society. Men and women of integrity, who are family oriented, charitable, and involved in their communities, churches, schools, fire departments and so on. So why does the patronizing stigma still haunt us? Let’s face it we make our livelihood from the misfortunes of others. The people we encounter are not typically having a good day. They are not happy people! And all too often they vent their frustration on the very people who are there to help. “The Tow Operator or Tow Company”

We are in the business of delivering a service. We strive for excellence in the services we deliver. While we will never reach perfection I think we can all agree we could be a little more perfect in the excellence of the service delivery process. While a tow business may be very successful they may also be lacking in service excellence. Success doesn’t lead to excellence but excellence will lead to success! That is a one-way road.
  1. Education and training are the seeds of excellence. Knowledge instills confidence, enthusiasm, and ambition to be the very best we can be. A working knowledge of the equipment, casualty, logistics, and legalities will gain the customers trust. And lets not kid ourselves trust is paramount in our industry.
  2. Attitude is an important ingredient to excellence as well. Making sure we are mentally equipped to calm and help make customers feel at ease with their situation. Avoid negative comments, misunderstood industry terminologies and jargon, stay focused, and remain calm at all times.
  3. Appearance is often underrated in our industry. A well groomed individual who is dressed in attire befitting their roll will instill confidence and a feeling of safety and security within the customer. The workstation should also be neat and clean in appearance and organized where everything is accessible and familiar.
These 3 elements are critical to the Excellence of Service that will lead down the one-way road of success!

Cya in the Ditch!

David Bouvia
Lead Instructor
WreckMaster Inc.

Tips for Towing Disabled Vehicles

Tips for Towing Disabled Vehicles
Sophisticated new vehicles require great care and different types of towing techniques.

By Ann Job of MSN Autos

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Always make certain that the tow truck driver knows the proper way to tow your vehicle.

On occasion, our car, van, truck or sport-utility vehicle can break down and need to be towed.

Decades ago, it wasn't uncommon to see a friend, family member, neighbor or Good Samaritan towing the stranded vehicle home for a needy driver.

It's rare to see this today—for good reason.

Towing practices, like today's vehicles, are more sophisticated than they were years ago— so sophisticated, in fact, that there are more rules and "don'ts" than ever before.

Even AAA, the largest member-supported roadside assistance service in the United States, offers a towing manual for tow truck operators that has "more than 350 pages of details involving every make and model," said Larry Keller, editor at AAA of Michigan.

As each year progresses, AAA sends out further towing news via service bulletins, Keller said.

So, no, towing isn't a simple procedure where someone throws a rope or chain around a car's front bumper and "tows" the vehicle home.

In fact, if there's one key thing to remember about towing, it is that you should always follow the owner's manual and make sure your tow truck operator does, too. If he refuses to do so, find another tow truck.

Otherwise, you can face the risk of damage to your vehicle.

Safety Considerations
These days, there is much more emphasis on safety in towing, with the realization that there's a potential for injury or even death during towing maneuvers.

For example, in the early 1980s, a Good Samaritan driver was killed in the Upper Peninsula of Michigan when he attempted to tow another driver out of a snow bank.

The man died when the chain he had attached to the other vehicle broke and the loose end flew into the back window of his truck cab, striking him in the head.

There are other towing dangers, too.

Do-it-yourself towed vehicles don't have lights and flashers that tow-truck drivers use to alert other drivers that they're approaching a disabled car. So other drivers can come up quickly at the back of these vehicles-in-tow and rear-end them, since they typically aren't keeping up with traffic.

Chris Matthews, an Automotive Service Excellence-approved technician and coordinator of the AAA-approved auto repair program, pointed out that brakes on a DIY-towed vehicle typically are crippled as well because with the vehicle's engine not on, there's no vacuum boost to help the brakes work normally.

Thus, if the vehicle that's pulling a disabled car stops suddenly, it's likely the towed vehicle won't be able to stop in time to avoid rear-ending the tow vehicle.

Steering can be another problem, with so many of today's vehicles featuring power-assist steering systems, not to mention steering wheel locks. Note that when the engine is not operating, there is no power assist, so attempting to steer a towed vehicle requires substantial extra effort.

Avoiding Mechanical Damage
Vehicle owners also should want to make sure their vehicles aren't damaged during towing.

Each owner's manual provides specific instructions and warnings for each vehicle and should be strictly followed.

Subaru spokesman Rob Moran, for example, notes that the owner's manuals for all new Subaru Forester, Legacy and Impreza models—basically every Subaru with standard all-wheel drive—tell drivers that all four wheels need to be off the ground when a Subaru is towed. This is also known as flat-bedding.

Otherwise, "you could get damage to the transmission or differential," he said.

Matthews explained because all four wheels get power and are therefore "tied together," there's really no way to put any of the wheels to the ground and not have the transmission or transaxle "burn up."

The reason? Simply, as any of the drive wheels moves while the vehicle is improperly towed, mechanicals in the transmission and sometimes in the differential move, too. Since the engine isn't operating, there are no fluids flowing to keep the parts lubricated.

The Cadillac Escalade with all-wheel drive has caused special problems in towing, Matthews said.

The Escalade AWD can't be pulled behind a tow truck, but must be flat-bedded for the same reasons described for Subaru vehicles.

Since an Escalade AWD weighs more than 5,500 pounds, a medium-duty flat-bed truck is required, and "they're hard to come by as a lot of [roadside service companies] may not have them," Matthews explained.

Cadillac engineers are working on a solution, he added.

Front- and Rear-Wheel-Drive Vehicles
Lubrication is an issue in rear- and front-drive vehicles, too, and draws attention to the need for tow-truck operators to be skilled in different towing procedures.

For example, the Mazda RX-8 is a rear-wheel-drive car and "should have its rear wheels off the ground" if it's being towed, according to the owner's manual.

By keeping the rear wheels, which are the wheels that receive power via the transmission and driveshaft, immobile and off the ground, there's no moving of the linked parts and thus, no lubrication issues.

In contrast, a front-wheel-drive car is generally OK to tow with its front wheels off the ground for the same reason, Matthews said.

In this case, the front wheels are the drive wheels connected to driveshaft and transmission and so need to be kept immobile during towing.

Beyond the driveline issues, owners of vehicles with lowered chassis and sport-body appearance kits should be sure tow truck operators take extra care to ensure the spoiler, lower body kit pieces and/or undercarriage aren't damaged as a vehicle is raised and lowered onto a truck.

Other Towing Insights
You might wonder, then, just how RV owners manage to flat tow vehicles behind their large mobile homes.

Actually, I've long wondered why I see so many Saturns towed behind big RVs.

Sue Holmgren, Saturn spokeswoman, had the answer. In fact, she said lots of RVers know that Saturns are easy to flat tow, and typically don't require major modifications, such as a lubrication pump or driveline disconnection, before towing.

Specifically, all Saturn S-Series and L-Series cars, even with automatic transmissions, and all Ions and VUEs with manual transmissions can be flat towed. Owners must follow instructions in their manuals. But RVers take note: L- and S-Series Saturns are no longer in production.

Automatics tend to be more problematic. Holmgren noted the S- and L-Series Saturns have automatics with bearings, which require less lubrication than do automatics on some other cars that have bushings or thrust washers.

In addition, "the input shaft into the torque converter needs to be able to rotate freely," which is what these Saturns have, she said.

Generally, a vehicle can be flat towed as long as the transmission internals are not turning. Thus, an SUV trailing behind a big RV most likely has had its driveshaft disconnected from the transmission.

Bottom line: It is critically important that vehicles be towed according to the owner's manual instructions.

Ann Job is a freelance automotive writer.