Will Hailey started out at age 16 driving a tow truck for his uncle in Arkansas. He loved the work, and after a nine-year stint in the Army, he decided to go into business for himself.
Hailey offers some perks for his customers that are unique in the business. And the insurance companies are so pleased with Hailey's work that his family business recently won an award.
"This is the type of business that has to be in your blood," Hailey said. "You have to enjoy helping people."
Hailey and his wife, Mistidawn, are the owners of Advanced Roadside towing company in Atwater. The company won an American Towman ACE award for achievement in service performance. Recipients were nominated by the nation's major motor clubs and dispatch centers.
The award put the Haileys in the top 1 percent of towing companies in the nation for satisfaction. "We don't treat our customers like they're customers," Hailey said. "We treat them like a brother or sister."
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